Terms of Service

These Terms together with all information and documents referred to in them, govern your use of Juniper's services as further described below.

Please make sure you read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services. By using our services you confirm that you agree to these Terms and that you will comply with them.

We reserve the right to amend these Terms from time to time. Please review them regularly to ensure you understand the terms that apply each time you use our services.

We recommend that you print a copy of these Terms for future reference.


We are Juniper Technologies UK Limited, a company incorporated in England and Wales with company number 13901454, whose registered office is at 12 New Fetter Lane, London, United Kingdom, EC4A 1JP  ("we", "us", "our", "Juniper").

Juniper is an online health platform aimed at women and dedicated to weight management. At Juniper we connect customers with registered prescribing pharmacists that we have partnered with ("Prescribers") and facilitate medical consultations between customers and Prescribers. All our Prescribers are registered in the United Kingdom with the General Pharmaceutical Council and hold accredited pharmacist independent prescriber qualifications. We also create and link to information about various aspects of weight management, including through the provision of our online health community on Facebook.

If you have any queries regarding these Terms, please contact us at hello@myjuniper.co.uk.


Any personal data provided in connection with the services will be used in accordance with the Privacy Notice. Please ensure that you have read and understand the Privacy Notice before using the services.

Our Website Terms apply to your use of our website. 

Cookies are used on our website. Where required by law, you are asked for your consent before storing them on your device. The way in which cookies are used, and the types of cookies used, is further described in the Cookie Notice.

If you purchase any products via the website, including prescription-only medications on a subscription, your purchase will also be governed by the Terms of Sale. These are sold and supplied from our pharmacy which is owned and operated by our affiliate, Fill Function UK Ltd. The pharmacy address is: Units 17 & 18, Union Way, Aston, Birmingham, B6 7FH. The pharmacy is registered with the General Pharmaceutical Council with registered number 9011842. 


If you wish to use our services, you will first have to register and create an account. You are allowed to create a maximum of one account. You must be at least 18 years old to create an account and use our services. By creating an account, you confirm that you are over 18 years old.

You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person. You must not disclose it to a third party. If you suspect your account has been subject to unauthorised use you should immediately change your password and inform us of the suspected unauthorised use. This is important so that your personal data and our systems remain secure.

If at any time you wish to close your account you should email: hello@myjuniper.co.uk 

You warrant that all the information (including personal data) you are required to provide when you complete the online questionnaire and registration is true, accurate, current and complete in all respects and you will notify us immediately of any changes to this information by updating these details on your online account. You also agree not to omit any information that a reasonable person would consider relevant to the services.

You agree not to impersonate any other person or to use a false name or a name that you are not authorised to use.


Online health questionnaire

If you wish to use our services, you must complete and submit the online health questionnaire on our website (or any follow-up questionnaire for follow-up consultations). You are solely responsible for ensuring that you understand the questions in any online health questionnaire you complete on our website. You must speak to your GP or another registered healthcare provider if you do not understand a question or are unsure how you should answer certain questions.

Consultation Services

Once you have submitted your online health questionnaire, we will introduce you to a Prescriber on our platform for the purposes of having a free consultation. 

To the extent permitted by law, we take no responsibility and make no warranties, express or implied, in relation to the content of any consultation between you and a Prescriber. You and your Prescriber are responsible for the conduct of each consultation and all information or communications made between you and your Prescriber. We do not guarantee that a consultation with a Prescriber is suitable for you or will result in a prescription.

All communications between you and the Prescriber will be undertaken via our secure messaging platform on our website.

Prescription only products

At the end of the online health questionnaire you will be asked to provide your payment details should you be eligible for any prescription-only products and wish to purchase them from our pharmacy.

If our Prescribers determine that you are suitable for prescription-only medicine, they will issue a prescription. You can choose for this to be fulfilled by our pharmacy. Our pharmacy will sell and dispense prescription-only medicines to you in accordance with our Terms of Sale.

You can also choose to take the prescription provided to you by your Prescriber and fulfil it with any other pharmacy.

Other Products

Prescription only medication is not included in all of our offerings. If you order a product which is not a prescription-only treatment, you will be charged for the product on placing your order in accordance with our Terms of Sale.


Where you have purchased any prescription-only medicine through the Website, we will also invite you to join our online health community on Facebook (www.facebook.com) , where you can connect with our health coaches and other Juniper customers.  

You can choose whether or not to join this online health community and what information you may choose to provide. However, you should be aware that any information you contribute may be seen by other customers. You acknowledge that we will process any personal data you submit to Facebook in accordance with our Privacy Notice.

You agree that you will also comply with Facebook's Terms & Policies available on the Facebook (www.facebook.com) website and as may be amended by Facebook from time to time. When participating in our online health community, you will not suggest or in any way give the impression that you have any commercial relationship with us, or that you are our employee or agent or that we have endorsed any contribution you make on the online health community.

Nothing contained on the online health community should be construed as medical, commercial, legal or other professional advice. Any content our health coaches provide is for educational or general interest only and it is not intended to amount to advice on which you should rely. You should take advice from a Prescriber (or your GP) before taking, or refraining from, any action based on the content of the online health community. 

The content of our online health community may include information and materials uploaded by other Juniper customers. The views expressed by other Juniper customers on Facebook do not represent our views or values. Notwithstanding our rights under these Terms in relation to your content, we do not undertake to monitor the submission of content uploaded to Facebook. This clause is intended to disclaim editorial responsibility for content.

The content on our online health community is provided without any representations, guarantees, conditions or warranties as to its accuracy or completeness or as to whether it is up to date. 

Our online health community may contain links to or display the content of third parties, including links to websites or applications operated by other organisations and individuals. Third party content and third party websites and applications are not under our control and we are not responsible for their privacy policies. You should read any such privacy policies carefully. 

We do not endorse, approve or make any warranty or claim regarding this content, these websites or applications or any of the products, services or information available on any such third party website or application, or in respect of the owner or operator of such website or their conduct. Any links to other websites or applications are provided for your convenience only. We will not be liable for any loss or damage that may arise from your use of them. You need to make your own decision as to whether to use third party content, products, services and websites.


You agree that you will only use the Services for your own personal, non-commercial use and you will not use the Services for any commercial or business purposes or on behalf of another person.

It is your responsibility to advise your GP of any medications or treatments our Prescribers have prescribed to you. However, where you have told us you would like us to inform your GP of any prescriptions as part of the online questionnaire then we will do this.

You should contact us if you have any issues or queries. All medical-related queries will be directed to Prescribers. You should not use our services for emergencies. In emergencies, you should consult your GP surgery or the emergency department of your nearest hospital.


Nothing in these Terms limits or excludes our liability for fraudulent misrepresentation, death or personal injury resulting from our negligence or the negligence of our agents or employees, or any other liability that cannot be limited or excluded by law.

All services are provided on an 'as is' basis. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with the services are hereby excluded. 

We will only be liable to you for losses which you suffer as a direct result of our breach of these Terms and which are reasonably foreseeable. Unless otherwise required by applicable law, our liability to you for any claim arising from the subject matter of these Terms shall be limited to the amounts paid to us by you in the next 12 months preceding the date of any claim.

We will also not be liable for any business losses (such as loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity; goodwill or reputation) or any indirect or consequential loss or damage.

To the extent permitted by law we disclaim any liability arising from the actions of Prescribers. The liability for the actions of Prescribers, including advice provided and prescriptions, rests solely with the Prescriber.

Limitations of liability in relation to the sale of products (including prescription-only treatments) to you are set out in our Terms of Sale.


These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction. 

Each of the clauses of these Terms operates separately.  If a court or relevant authority decides that any of these Terms are unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms which will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we delay or do not enforce our rights against you, this does not mean that we have waived our rights against you and does not mean that you do not have to perform your obligations.

Nothing in these Terms is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms has no rights to enforce them.

We may transfer our rights and obligations under these Terms to any other organisation, including any of our group companies. If this happens, we will ensure that the transfer will not affect your rights under the contract.