Website Terms and Conditions

These Terms

These website terms and conditions ("Terms"), together with all information and documents referred to in them, govern your use of this website (the "Website”).

Please make sure you read these Terms carefully before using the Website. If you do not agree to these Terms, you must not use the Website. By using the Website you confirm that you agree to these Terms and that you will comply with them.

We reserve the right to amend these Terms from time to time. Please review them regularly to ensure you understand the terms that apply each time you use the Website.

We recommend that you print a copy of these Terms for future reference.

Information about us

This Website is owned and operated by Juniper Technologies UK Limited, a company incorporated in England and Wales with company number 13901454, whose registered office is at 12 New Fetter Lane, London, United Kingdom, EC4A 1JP  ("we", "us", "our", "Juniper").

If you have any queries regarding these Terms, please contact us at

Other Terms may also apply

Any personal data that you provide through the Website will be used in accordance with our Privacy Notice. Please ensure that you have read and understand the Privacy Notice before using the Website.

Cookies are used on the Website. Where required by law, you will be asked for your consent before storing them on your device. The way in which cookies are used, and the types of cookies used, is further described in the Cookie Notice.

Our Terms of Service apply to your use of Juniper's services and apply from when you create an account with us and request consultation services with a Prescriber through the platform. 

If you purchase any products via the Website, including prescription-only medications on a subscription, your purchase will also be governed by the Terms of Sale.

Healthcare disclaimer

Nothing contained in the pages of this Website should be construed as medical, commercial, legal or other professional advice, other than communications you may have with Prescribers through our website. In particular, the content on our Website have been prepared for educational or general interest only and it is not intended to amount to advice on which you should rely. You should take advice from a Prescriber (or your GP) before taking, or refraining from, any action based on the content of the website or the online health community. 

Information on this Website is also not aimed at providing specific advice to any individual and should not be relied upon by you in making (or refraining from making) any decisions regarding your health or wellbeing. You should also always obtain medical advice from a Prescriber or your GP to ensure any particular medication or treatment is suitable and safe for you.

Accessing our website

Our Website is directed to people residing in United Kingdom only. We do not represent that content available on or through our Website is appropriate for use or available in other locations. You should not use our services if you do not reside in the United Kingdom. If you choose to access this website from outside the United Kingdom, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

You must be at least 18 years old to use our Website. By using our Website, you confirm that you are over 18 years old.

We do not guarantee that our Website (or any content on it) will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, restrict, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.

If we reasonably consider that you are in breach of these Terms we may suspend or block your access to this website and refuse to provide you with any further access to it. Any such restriction, suspension, or termination will be without prejudice to any rights that we may have against you in respect of your breach of these Terms.

Acceptable use and restrictions

You agree that you will only use the Website for your own personal, non-commercial use and you will not use the Website for any commercial or business purposes or on behalf of another person.

You also agree that you will not:

  • use the Website in breach of any applicable laws or regulations;
  • use the Website for commercial or business purposes (including for competitive advantage or to our competitive disadvantage); 
  • upload any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person to the Website;
  • do anything that may cause damage or disruption to the Website or our servers, systems or equipment or those of third parties, including but not limited to knowingly introducing software viruses, trojans, worms or other material that may be technologically harmful.  You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately;
  • disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Website nor attempt to do any such things, except to the extent that such actions cannot be prohibited as a matter of law;
  • use any method or process (including data scraping, web-bots, collection or accumulation tool, robot, spider or scripted responses) for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, viewing, assessing, analysing, modifying or repacking the Content; and
  • encourage or permit others to do any of the above. 

Intellectual property and content

All copyrights and other intellectual property rights in the artwork, graphics, text, video and audio clips, trade marks, logos and other content available on the Website (“Content”) are owned by us or used with permission. You have no intellectual property rights in, or to, the Website or the Content other than the right to use them in accordance with these Terms. All rights are reserved.

Although you can copy any part of this Website to your own computer for your personal use, you may not copy or incorporate any of the Content available on the Website into any other work, including your own website, or use the Content in any other public or commercial manner. 

You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content, or create derivative works of Content for any purpose, other than with our prior written consent or as permitted by law, save that you are permitted to print out or download information and materials from this Website for your own personal, non-commercial use only.  We retain full and complete title to all such Content, including any downloadable software or code, any images incorporated in or generated by the software, and all data accompanying it. You must not copy, modify, reproduce, upload, transmit, distribute, reverse-engineer, disassemble or otherwise convert Content to another form.

Our status (and that of any identified contributors) as authors of the Content must always be acknowledged. 

Unless otherwise specified, all trademarks used on our Website are the property of Juniper or our group companies.

If you print-off, copy or download the Content in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.

Linking to our website

You may link to the home page of our Website provided you do so in a way that is fair and legal and does not or will not damage our reputation or take advantage of it. You may not use our Content (as defined below) in your own site. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any site that is not owned by you.

You must not frame or mirror any part of the Website without our written authorisation, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our Website other than that set out in these Terms, please contact us.

Links from our website

The Website may contain links to or display the content of third parties, including links to websites or applications operated by other organisations and individuals. Third party content and third party websites and applications are not under our control and we are not responsible for their privacy policies. You should read any such privacy policies carefully. 

We do not endorse, approve or make any warranty or claim regarding this content, these websites or applications or any of the products, services or information available on any such third party website or application, or in respect of the owner or operator of such website or their conduct. Any links to other websites or applications are provided for your convenience only. We will not be liable for any loss or damage that may arise from your use of them. You need to make your own decision as to whether to use third party content, products, services and websites.

No warranties; other disclaimers

By accessing our Website, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by the Website or by any third party content, website or applications. You are responsible for ensuring that you have all hardware and software necessary in order to access the Website. You should use your own virus protection software when accessing the Website through your chosen device. 

To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with the Website are hereby excluded. 

While we take care to ensure that all information available on our Website is accurate, the content on our Website is provided without any representations, guarantees, conditions or warranties as to its accuracy or completeness or as to whether it is up to date. 

We do not guarantee that the Website will be secure or free from bugs or viruses. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any Content on it, or on any application or website linked to it.

We are not responsible for, and accept no liability with respect to, any material uploaded, posted, transmitted or otherwise made available on the Website by any person other than Juniper.  

Our liability

Nothing in these Terms limits or excludes our liability for fraudulent misrepresentation, death or personal injury resulting from our negligence or the negligence of our agents or employees, or any other liability that cannot be limited or excluded by law.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with your use of our Website, including your inability to use our Website and use of or reliance on any Content. 

We will also not be liable for any business losses (such as loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity; goodwill or reputation) or any indirect or consequential loss or damage.

Limitations of liability in relation to our services and the sale of goods (including prescription-only medicines) to you are set out in our Terms of Service and the Terms of Sale.

Other important information

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction. 

Each of the clauses of these Terms operates separately.  If a court or relevant authority decides that any of these Terms are unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms which will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we delay or do not enforce our rights against you, this does not mean that we have waived our rights against you and does not mean that you do not have to perform your obligations.

Nothing in these Terms is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms has no rights to enforce them.

We may transfer our rights and obligations under these Terms to any other organisation, including any of our group companies. If this happens, we will ensure that the transfer will not affect your rights under the contract.