Juniper Loyalty Price Pilot:
Terms and Conditions
1. About this Pilot
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1.1 These terms (the Pilot Terms) apply to the Juniper Loyalty Price pilot, which is a limited trial pilot (the Pilot). Your treatment with Juniper continues to be governed by our Terms & Conditions and Privacy Notice. If there is a conflict between the above terms and the Pilot Terms, the Pilot Terms take precedence.
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1.2 Any offer to participate in this Pilot is personal to you and cannot be transferred, shared, or used for anyone else. We may reject or terminate the Pilot offer for any Juniper patient that we believe has breached any of our terms of service, including these Pilot Terms, our Terms & Conditions or our Privacy Notice.
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1.3 From time to time, we may review and update these Pilot Terms or withdraw the Pilot offer, at our discretion. The Pilot Terms which apply at the time you opt in to the Pilot are those that govern your access to the Pilot. Any subsequent changes to the Pilot Terms or a withdrawal of the Pilot shall not affect rights and obligations that arose for Juniper and its patients already opted in to the Pilot prior to the changes or withdrawal.
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1.4 Any terms not defined in these Pilot Terms have the meaning given to them in our Terms & Conditions.
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2. The Loyalty Price and eligibility for the Pilot
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2.1 The price under the Pilot per subscription cycle of Eligible Medication (the Loyalty Price) depends on the type and dose of Eligible Medication prescribed for that cycle as set out below:
- (a) Β£150 per subscription cycle for Foundayo (any dose) and for Mounjaro at 2.5mg or 5mg (the Tier 1 Medication); and
- (b) Β£199 per subscription cycle for Mounjaro at 7.5mg or above (the Tier 2 Medication).
The Loyalty Price does not apply to any medications that are not Eligible Medications.
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2.2 Accessing the Loyalty Price. The Loyalty Price is only available to active Juniper patients receiving Mounjaro or Foundayo (the Eligible Medications) as part of their Juniper treatment plan, who receive an invitation from us to participate in the Pilot and are deemed eligible in accordance with these Pilot Terms.
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2.3 Keeping the Loyalty Price. To remain eligible for the Loyalty Price during the Pilot you must:
- (a) remain an active Juniper patient with a valid prescription for an Eligible Medication during the Pilot; and
- (b) place your next order for Eligible Medication within 8 weeks of your previous order.
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2.4 Losing the Loyalty Price. You will no longer be eligible for the Loyalty Price during the Pilot if:
- (a) you do not satisfy clause 2.3 and clause 2.5 does not apply; or
- (b) the Pilot Period ends (as defined below).
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2.5 Exceptions to losing the Loyalty Price. The Loyalty Price will not end prematurely, and the order gap in clause 2.3(b) will pause, if you need to delay an order because:
- (a) your Juniper clinician has asked you to pause your treatment;
- (b) you are unwell or have side effects and a clinician has advised a break; or
- (c) your medication is unavailable or we are unable to supply it.
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3. When the Loyalty Price applies
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3.1 The price for your first three (3) subscription cycles of Juniper treatment remains as the standard subscription price for your selected plan. Opting in to the Pilot at any time during this period has no impact on the subscription price for these first three cycles.
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3.2 The price from the fourth (4) subscription cycle of Juniper treatment (the Pilot Commencement Date) shall be the Loyalty Price for the next 12 cycles (the Pilot Period).
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3.3 During the Pilot Period, the Loyalty Price for each cycle is the Loyalty Price for the Eligible Medication and dose prescribed for that cycle, as set out in clause 2.1. If your prescriber changes your dose or medication, the Loyalty Price for your next cycle will change to match. You will be informed of any price changes before you pay.
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3.4 The price following the end of the Pilot Period shall return to our standard subscription cycle pricing, moving with the dose.
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3.5 If your payment plan screen in the Juniper app does not show the Loyalty Price correctly then please contact us (see clause 11).
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4. How to opt in and opt out of the Pilot
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4.1 You can opt in to the Pilot by completing the Pilot form we send you (the Pilot Application Form), before payment for your 4th order. We may reply by email to confirm your acceptance into the Pilot. Opting in is your choice. You do not have to opt in, and it has no effect on your treatment, prescriptions or care.
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4.2 If you opt in to the Pilot after the deadline set out in the Pilot Application Form, we may at our discretion reject your opt-in application.
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4.3 You can withdraw from the Pilot at any time by contacting us. You will then pay our standard price on future orders. Rejoining the Pilot is not possible after withdrawal.
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5. Your treatment
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5.1 The Pilot does not affect your treatment. Your prescriber decides what treatment, dose and medication are right for you, based only on your clinical needs and safety. The Loyalty Price that applies to each cycle depends on the dose of Eligible Medication prescribed for that cycle, as set out in clauses 2.1 and 3.3.
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5.2 You are never expected to move to a higher or lower dose, or to stay on a particular medication, to obtain or keep the Loyalty Price, and the Loyalty Price does not form part of your prescriber's decision. If you have any questions about your treatment, talk to your Juniper clinician.
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6. Other discounts and offers
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6.1 The Loyalty Price replaces the standard price during the Pilot Period in accordance with these Pilot Terms.
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6.2 Excluding any refer-a-friend offer in place from time to time which will continue to apply, the Loyalty Price cannot be combined with any other offer, and will override any other discount which may have previously been applicable to you during the Pilot Period.
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7. When the Pilot ends, and changes by us
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7.1 End of the Pilot Period. We will provide you with notice before the Pilot Period ends. After that you will pay the standard price at that time. This could be higher than the Loyalty Price.
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7.2 Changes by us. For Juniper patients who have opted in to the Pilot, we will not change the Loyalty Price for Tier 1 Medication or Tier 2 Medication, or change these Pilot Terms to your detriment, during the Pilot Period, except to:
- (a) comply with the law or a regulator's requirements;
- (b) respond to a safety issue or a medication no longer being available; or
- (c) stop you misusing the offer.
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A change in the Loyalty Price applicable to you due to your prescribed dose or Eligible Medication for a cycle shifting between Tier 1 Medication and Tier 2 Medication is not a change by us for the purposes of this clause.
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7.3 If we have to make a change under clause 7.2, we will give you notice and explain the change.
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8. Your information
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8.1 In order to inform you of and implement the Pilot, we will access your personal information and contact you in accordance with our Privacy Notice.
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9. Your legal rights
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9.1 Nothing in these terms limits your legal rights as a consumer, including any rights you have to cancel or to a refund.
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10. Governing law
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10.1 These Pilot Terms are governed by English law.
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11. Contact us
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11.1 If you have a question about the Loyalty Price, or think a price is wrong, contact us using the 'Help' section in your Juniper app or contact us at hello@myjuniper.co.uk.
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Last updated: 29 October 2026
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